:root{--surface: #fffdfc;--surface-low: #ffffff;--surface-container: #fae8e8;--surface-high: #f5dcdc;--surface-variant: #fae8e8;--white: #ffffff;--ink: #222222;--ink-variant: #555555;--outline: #888888;--outline-variant: #e0d5d5;--border: #f0e6e6;--primary: #8c1d1d;--primary-container: #6e1717;--primary-tint: #fae8e8;--amber: #e5b700;--amber-tint: #fff5cc;--amber-ink: #594400;--green-ink: #004e32;--green-tint: #d1f7e3;--error: #ba1a1a;--error-tint: #ffdad6;--sidebar-bg: #000000;--sidebar-ink: #a0a0a0;--sidebar-active: #ffffff;--sidebar-active-bg: #2a2a2a;--sidebar-border: #111111;--row-amber: #fffdf5;--row-red: #fff5f5;--row-blue: #f5f9ff;--radius: .25rem;--radius-md: .375rem;--radius-lg: .5rem;--font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-serif: "Literata", serif;--mono: "JetBrains Mono", ui-monospace, SFMono-Regular, Menlo, monospace}*{box-sizing:border-box}html,body{margin:0}body{background:var(--sidebar-bg);color:var(--ink);font-family:var(--font);font-size:14px;line-height:20px}button{font-family:var(--font);cursor:pointer}:focus-visible{outline:2px solid var(--primary-container);outline-offset:1px}.label-caps{font-size:11px;font-weight:700;line-height:16px;letter-spacing:.05em;text-transform:uppercase;color:var(--outline)}.app-layout{display:flex;min-height:100vh}.sidebar{width:300px;flex-shrink:0;background:var(--sidebar-bg);border-right:1px solid var(--sidebar-border);padding:24px 16px;display:flex;flex-direction:column;gap:8px;color:var(--sidebar-ink)}.sidebar-logo{background:transparent;padding:4px 6px;margin:0 0 20px;display:flex;align-items:center;justify-content:center}.sidebar-logo img{width:100%;height:auto;display:block}.btn-new-ticket{background:var(--primary);color:#fff;border:none;border-radius:var(--radius-md);padding:12px 18px;font-size:14px;font-weight:600;display:flex;align-items:center;justify-content:center;gap:8px;margin-bottom:24px}.btn-new-ticket:hover{background:var(--primary-container)}.btn-new-ticket .plus{font-size:18px;line-height:1;font-weight:400}.static-menu{display:flex;flex-direction:column;gap:4px;margin-bottom:24px}.static-menu .menu-item{display:flex;align-items:center;gap:12px;font-size:14px;font-weight:500;color:var(--sidebar-ink);cursor:pointer;padding:10px 12px;border-radius:var(--radius-md)}.static-menu .menu-item:hover{color:var(--white);background:#1a1a1a}.static-menu .menu-item.active{background:var(--sidebar-active-bg);color:var(--sidebar-active);font-weight:600}.static-menu .icon{font-size:18px;width:24px;text-align:center}.sidebar-section{font-size:10px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--outline);margin:16px 8px 8px}.views-list{display:flex;flex-direction:column;gap:4px}.view-btn{display:flex;align-items:center;width:100%;text-align:left;background:none;border:none;border-radius:var(--radius-md);padding:10px 12px;font-size:13.5px;font-weight:500;color:var(--sidebar-ink)}.view-btn:hover{background:#1a1a1a;color:var(--white)}.view-btn.active{background:var(--sidebar-active-bg);color:var(--sidebar-active);font-weight:600}.view-btn .count{margin-left:auto;font-family:var(--mono);font-size:11px}.view-btn.active .count{color:var(--sidebar-active)}@keyframes pulseBadge{0%{transform:scale(1);box-shadow:0 0 #ce112666}70%{transform:scale(1.05);box-shadow:0 0 0 4px #ce112600}to{transform:scale(1);box-shadow:0 0 #ce112600}}@keyframes pulseBadgeGold{0%{transform:scale(1);box-shadow:0 0 #fcd11666}70%{transform:scale(1.05);box-shadow:0 0 0 4px #fcd11600}to{transform:scale(1);box-shadow:0 0 #fcd11600}}.view-btn.has-review{color:#ce1126;font-weight:700}.view-btn.has-review .count{background:#ce1126;color:#fff;font-family:var(--font);font-weight:700;padding:1px 8px;border-radius:999px;animation:pulseBadge 2s infinite}.view-btn.has-spam{color:#fcd116;font-weight:700}.view-btn.has-spam .count{background:#fcd116;color:#111;font-family:var(--font);font-weight:700;padding:1px 8px;border-radius:999px;animation:pulseBadgeGold 2s infinite 1s}.delete-view{color:var(--outline)!important;font-size:14px!important;font-weight:400!important;cursor:pointer;visibility:hidden}.view-btn:hover .delete-view{visibility:visible}.delete-view:hover{color:var(--white)!important}.sidebar .spacer{flex:1}.sidebar-footer{display:flex;flex-direction:column;gap:16px;padding:16px 8px}.sidebar-footer a,.sidebar-footer div{display:flex;align-items:center;gap:12px;color:var(--sidebar-ink);font-size:14px;font-weight:600;text-decoration:none;cursor:pointer}.sidebar-footer a:hover,.sidebar-footer div:hover{color:var(--white)}.sidebar-footer .icon{font-size:18px;width:24px;text-align:center}.content-column{flex:1;min-width:0;background:var(--surface);display:flex;flex-direction:column}.topnav{display:flex;align-items:center;height:72px;padding:0 32px;background:var(--white);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:30}.brand{font-family:var(--font-serif);font-size:20px;line-height:1.1;font-weight:700;color:var(--primary);white-space:nowrap;margin-right:48px}.animated-brand{background:linear-gradient(90deg,var(--primary) 0%,var(--primary) 30%,#ce1126 45%,#fcd116 55%,var(--primary) 70%,var(--primary) 100%);background-size:300% 100%;-webkit-background-clip:text;-webkit-text-fill-color:transparent;padding:5px 10px 10px 5px;margin-left:-5px;line-height:1.2;overflow:visible;animation:gradientShine 4s ease-in-out 1 forwards}@keyframes gradientShine{0%{background-position:0% 50%}50%{background-position:100% 50%}to{background-position:0% 50%}}.topnav nav{display:flex;gap:24px}.topnav nav a{color:var(--outline);text-decoration:none;font-weight:500;font-size:13px}.topnav nav a:hover{color:var(--primary)}.searchwrap{margin-left:auto;position:relative;display:flex;align-items:center;width:320px}.searchwrap input{width:100%;height:40px;border:1px solid var(--outline-variant);border-radius:999px;background:var(--white);padding:0 36px;font-family:var(--font);font-size:14px;color:var(--ink)}.searchwrap input:focus{border-color:var(--outline);outline:none}.searchwrap .search-icon{position:absolute;left:12px;font-size:14px;color:var(--outline)}.searchwrap .clear-icon{position:absolute;right:12px;background:none;border:none;padding:4px;display:flex;align-items:center;justify-content:center;color:var(--outline);cursor:pointer;border-radius:50%;transition:all .2s ease}.searchwrap .clear-icon:hover{background:var(--surface-hover);color:var(--ink)}.top-actions{display:flex;align-items:center;gap:16px;margin-left:24px;padding-left:24px;border-left:1px solid 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h1{margin:0;font-family:var(--font-serif);font-size:32px;font-weight:700;color:var(--primary)}.headline .matches{font-size:20px;color:var(--outline);font-family:var(--font-serif);font-weight:500}.headline-sub{margin:0 0 24px;color:var(--ink-variant);font-size:14px;max-width:800px;line-height:1.5}.table-controls{display:flex;justify-content:space-between;align-items:center;background:var(--white);border:1px solid var(--border);border-radius:var(--radius-md) var(--radius-md) 0 0;padding:16px 20px;border-bottom:none}.filterbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.filterbar .label-caps{margin-right:4px}.chip-select{border:1px solid var(--outline-variant);border-radius:var(--radius);background:var(--white);padding:6px 10px;font-family:var(--font);font-size:13px;font-weight:500;color:var(--ink)}.clear-filters{background:var(--surface-variant);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--primary);font-weight:600;font-size:12px;padding:4px 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16px;font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--primary);white-space:nowrap}tbody td{padding:12px 16px;border-bottom:1px solid var(--border);vertical-align:middle}tbody tr:last-child td{border-bottom:none}tbody tr{cursor:pointer}tbody tr:hover td{background:var(--row-amber)}.ticket-id{font-family:var(--font-serif);font-size:13px;font-weight:700;color:var(--primary);white-space:nowrap}.summary-cell{font-weight:600;max-width:320px;font-size:14px}.nowrap{white-space:nowrap}.chip{display:inline-block;padding:4px 8px;border-radius:var(--radius);font-size:10.5px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;white-space:nowrap}.chip-assigned{background:#fef9c3;color:#a16207;border:1px solid #fde047}.chip-new{background:var(--primary);color:#fff;border:1px solid var(--primary);font-weight:700}.chip-accepted{background:#dcfce7;color:#15803d;border:1px solid #86efac}.chip-reopened{background:#fee2e2;color:#b91c1c;border:1px solid #fca5a5}.chip-default{background:#f1f5f9;color:#475569;border:1px solid #cbd5e1}.chip-proposed{background:#f3e8ff;color:#7e22ce;border:1px solid #d8b4fe}.chip-mail{background:#e0f2fe;color:#0369a1;border:1px solid #7dd3fc}.chip-trac{background:#ccfbf1;color:#0f766e;border:1px solid #5eead4}.chip-closed{background:#f3f4f6;color:#374151;border:1px solid #d1d5db}.chip-ai{background:#e0e7ff;color:#4338ca;border:1px solid #a5b4fc}.status-select{-moz-appearance:none;appearance:none;-webkit-appearance:none;border-radius:var(--radius-lg);padding:3px 20px 3px 9px;font-family:var(--font);font-size:10.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;cursor:pointer;max-width:132px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 10 10'%3E%3Cpath d='M2 3.5l3 3 3-3' fill='none' stroke='%23666' stroke-width='1.4'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 6px center}.status-select:hover{filter:brightness(.97)}.status-select:focus-visible{outline:2px solid var(--primary-container);outline-offset:1px}.status-select option{background:var(--white);color:var(--ink);text-transform:capitalize}.btn-self-assign{cursor:pointer;background:#f1f5f9;border:1px solid #cbd5e1;color:#475569;padding:2px 10px;border-radius:12px;transition:all .2s cubic-bezier(.4,0,.2,1)}.btn-self-assign:hover{transform:translateY(-2px);box-shadow:0 4px 6px -1px #0000001a,0 2px 4px -1px #0000000f;background:#fff;color:var(--primary);border-color:var(--primary)}.btn-reopen{cursor:pointer;background:transparent;border:1px solid #2563eb;color:#2563eb;padding:1px 8px;transition:all .2s cubic-bezier(.4,0,.2,1)}.btn-reopen:hover{transform:translateY(-2px);box-shadow:0 4px 6px -1px #2563eb33,0 2px 4px -1px #2563eb1a;background:#2563eb;color:#fff}.empty{padding:48px;text-align:center;color:var(--outline);background:var(--white);border:1px solid var(--border);border-radius:0 0 var(--radius-md) var(--radius-md);border-top:none}.error-banner{background:var(--error-tint);color:#93000a;border:1px solid #f2b8b5;border-radius:var(--radius-md);padding:10px 14px;margin-bottom:14px;white-space:pre-wrap}.pagination{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;background:var(--surface-variant);border:1px solid var(--border);border-top:none;border-radius:0 0 var(--radius-md) var(--radius-md)}.pagination .page-info{font-size:13px;color:var(--outline);font-weight:500}.pagination .page-controls{display:flex;gap:4px;align-items:center}.pagination .page-controls button{background:var(--white);border:1px solid var(--outline-variant);border-radius:4px;padding:4px 10px;color:var(--ink);font-size:13px}.pagination .page-controls button.active{background:var(--primary);color:#fff;border-color:var(--primary)}.pagination .page-controls button:disabled{opacity:.5}.pagination .page-controls span{color:var(--outline);font-weight:600;padding:0 4px}.page-footer{text-align:center;margin-top:48px;font-size:11px;font-weight:700;letter-spacing:.1em;color:var(--outline);text-transform:uppercase}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a0a0a73;display:flex;justify-content:flex-end;z-index:40}.drawer{width:min(600px,100%);height:100%;background:var(--white);overflow-y:auto;box-shadow:-6px 0 24px #0a0a0a2e}.drawer-head{position:sticky;top:0;background:var(--surface);border-bottom:1px solid var(--border);padding:16px 24px;display:flex;align-items:center;gap:12px;z-index:2}.drawer-head .ticket-id{font-size:16px;font-family:var(--font-serif)}.drawer-head h2{margin:0;font-size:18px;font-weight:600;flex:1}.close{background:none;border:none;color:var(--outline);font-size:22px;line-height:1;padding:4px 8px;border-radius:var(--radius)}.close:hover{background:var(--surface-container);color:var(--ink)}.drawer-body{padding:20px 24px 40px}.props{display:grid;grid-template-columns:1fr 1fr;gap:14px 20px;margin:0 0 22px;padding:16px;background:var(--white);border:1px solid var(--border);border-radius:var(--radius-md)}.props dt{font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--outline)}.props dd{margin:3px 0 0;font-size:13.5px;font-weight:500}.drawer h4{margin:0 0 8px;font-size:13px;font-weight:600}.description{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:14px 16px;font-size:13px;line-height:19px;white-space:pre-wrap;word-break:break-word;font-family:var(--font);margin:0 0 22px}.review-note{background:var(--surface-container);border:1px solid var(--border);border-left:3px solid var(--primary);border-radius:var(--radius-md);padding:12px 14px;font-size:13px;line-height:19px;color:var(--ink);margin-bottom:18px}.review-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.review-fields{display:flex;flex-direction:column;gap:14px}.review-fields label{display:flex;flex-direction:column;gap:5px}.review-fields 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td{border-bottom:none}.ticket-id-dash{font-family:var(--mono);font-weight:600;color:var(--outline)}.summary-dash{font-weight:600;color:var(--ink)}.location-dash{color:var(--outline)}.analytics-container{max-width:1000px;width:100%}.chart-container{display:flex;flex-direction:column;gap:16px;margin-top:24px}.bar-row{display:flex;align-items:center;gap:16px}.bar-label{width:180px;font-size:14px;font-weight:600;color:var(--ink)}.bar-track{flex:1;height:24px;background:var(--bg-alt);border-radius:4px;overflow:hidden;position:relative}.bar-fill{height:100%;border-radius:4px;transition:width .5s ease}.bar-value{width:40px;font-weight:700;font-family:var(--font-mono);color:var(--outline)}.print-report-only{display:none}@media print{.sidebar,.topnav,button,.screen-only,.headline-sub,.headline{display:none!important}.print-report-only{display:block!important}.app-layout{grid-template-columns:1fr}.content-column,.main{padding:0}}@keyframes spin{to{transform:rotate(360deg)}}.spin{animation:spin 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